telecommunications in the Philippines

Smart Telecom is one of the most popular telecommunication here in the Philippines. They provide nation wide service here in the Philippines. I’ve stated to use a cell phone since 2004 and my first provider is smart I found out at that time that this telecom have great features plus when you’re a new user you have automatically a bonus load to your sim-card after about a month of using this provider Smart Telecom have so many complains about stealing load from your cell phone and I commonly experience it, when I bought about 30 pesos load and after a minute I just only use 5 pesos of that load it gets zero balance. After having complains to the help center they just say just try to turn off your cell phone and turn on after 5 minutes and try to make a balance inquiry , after that they just hang-up and when I do what they say it doesn’t solve anything I just going to call them again and wait minutes before they answer it. I just switch to other provider, they provided me good service but it cost more, at this time I only use my cell phone when its emergency or there’s something important.